A Smart Hand is an individual or team of specialized technicians with the required skillsets to perform a field-level support . Smart Hands are most commonly used to provide support.
Treating long-term customers with deep understanding also goes a long way. Although technology makes maintaining customer relationship easier, it doesn’t replace the human touch that customers highly value. .
Customers want to count on their providers. They value that reliability. Don’t providers yearn to find out what customers value? This is it.It’s three times more important to be reliable than have shiny new equipment or flashy uniforms.
